Refund Policy
This policy describes the process for requesting refunds for eligible purchases made through askaditya.in.
Website: https://askaditya.in
Last updated:
Scope of this policy
This policy applies to eligible paid services or digital products purchased directly through askaditya.in, where applicable. Depending on what is offered at the time, purchases may include:
- SEO services
- Content and copywriting services
- Performance marketing services
- Website development
- AI search optimization and AEO/GEO services
- Google Business Profile setup and optimization
- Digital products or downloadable resources, if offered in the future
Not every item above is necessarily available for purchase at any given time.
If a signed agreement, proposal, invoice, or product-specific policy sets out separate refund terms, please review those terms together with this policy.
Refund eligibility
Whether a refund is available depends on the nature of the purchase, the work already completed, the terms agreed before payment, and any applicable legal requirements. Refunds are considered case by case and are not automatic.
When a refund may be considered
- You were charged twice for the same purchase, or paid by mistake.
- You cancelled a service in writing before any work began.
- A service or digital product was not delivered as described in the agreed scope, and the problem could not be corrected within a reasonable time after you reported it.
- A refund is required by applicable law.
What is generally not refundable
- Work that has already been delivered or completed, including strategies, audits, research, reports, and consultations.
- Fees for work in progress, in proportion to the work already done.
- Third-party costs already paid for your project, such as domains, hosting, tools, licences, or fonts.
- Advertising spend paid to platforms such as Google or Meta, which follows the platform’s own rules.
- Delays caused by missing information, access, or approvals from your side.
- Dissatisfaction with search rankings, traffic, or sales. No specific ranking, traffic, or revenue result is guaranteed.
Nothing in this policy limits any rights you have under applicable law.
Refunds for professional services
Professional services may involve consultation, planning, research, strategy development, implementation, or other work. What can be refunded depends on how far the work has progressed.
Before work begins
If you cancel in writing before any work has started, the advance payment is refunded, less any payment-processing charges and third-party costs already incurred.
After work begins
Once work has started, fees are payable for the work completed up to the date of cancellation, and for work in progress in proportion to what has been done. Any balance that relates to work not yet started may be refunded, less third-party costs already incurred.
After delivery or completion
Delivered work is not refundable once it has been accepted or a project milestone has been reached. If you believe delivered work does not match the agreed scope, tell us in writing within 7 days of delivery. We will first correct the issue within the agreed scope. A refund is considered only if the issue cannot be resolved that way.
Completed work and incurred costs
When a refund is approved, the amount excludes the value of work already completed and any costs already incurred for your project. Monthly fees for a billing period that has already started are not refunded in part for that period.
Refunds for digital products
If digital products, templates, guides, downloadable resources, or other digital items are offered, refund eligibility depends on the product-specific terms shown before purchase and on applicable legal requirements.
Unless a product’s own terms say otherwise, a refund may be considered if:
- you were charged twice or purchased the same item by mistake, and report it within 7 days without having downloaded or used it;
- the product cannot be accessed or opened and we cannot fix the problem; or
- the product is materially different from its description.
Refunds are not usually offered for a change of mind after a product has been downloaded or accessed.
How to request a refund
To request a refund, contact us using the details below and include, where relevant:
- Your full name
- The email address used for the purchase
- The service or product purchased
- The purchase date
- An invoice or transaction reference, if available
- The reason for your refund request
Please do not send passwords, complete payment card details, or other sensitive information that is not needed for the request.
- reachus@askaditya.in
Refund review and processing time
Refund requests are reviewed against the applicable purchase terms and the circumstances of the request. A review does not guarantee that a request will be approved.
- Acknowledgement
- We aim to acknowledge a refund request within 48 hours.
- Review
- We aim to complete the review within 7 business days of receiving the details we need.
- Processing
- Approved refunds are usually processed within 7 to 10 business days, depending on your bank or payment provider.
- Refund method
- To the original payment method where possible. Otherwise by bank transfer to an account in the payer’s name.
Cancellations and changes to service
Cancelling a service and requesting a refund are not necessarily the same process. Cancellation must be requested in writing by email.
Monthly services
Monthly services can be cancelled with 30 days’ written notice. Services provided during the notice period are charged, and fees for a billing period that has already started are not refunded in part.
One-time projects
A one-time project can be cancelled before work starts, as described under refunds for professional services. After work has started, fees for the work completed and costs incurred up to the date of cancellation remain payable.
Failed, duplicate, or incorrect payments
If you believe a payment was duplicated, processed incorrectly, or charged for an order you did not intend to complete, please contact us using the details above. Include the date of the payment and any transaction reference you have.
We will review the available transaction information and the applicable purchase terms. This does not mean an automatic refund or a fixed resolution time.
Policy updates
This Refund Policy may be updated when the website’s services, products, or operating practices change. The updated version will be published on this page with a revised last-updated date.
Contact information
If you have questions about this policy or about an existing refund request, you can contact us using the details below.
- Website
- https://askaditya.in
- reachus@askaditya.in
Questions About a Refund?
If anything on this page is unclear, or you would like to ask about a purchase, get in touch by email or WhatsApp.